Job Description:
DIRECTOR - HOSTING SERVICES
Location: Texas – Austin
Role: IT
Specialty: Senior Director of Hosting Services
The Director of Network and Data Center Services is responsible for managing EA’s global 24x7 hardened data center facilities, and network infrastructure to support EA's core business systems, product development, online gaming environments and customer facing web presence. This position will drive definition and execution of global network and hosting strategies that provide EA highly reliable, flexible and cost effective network and hosting services. EA's environment is highly distributed and dynamic. This position will work closely with internal sponsors and external service providers. The position requires the ability to balance multiple stakeholder needs while maintaining an enterprise-wide view.
ESSENTIAL JOB FUNCTIONS:
- Develop a strategic network and hosting services plan that serves as multi-year roadmap for architecture and investment decisions in facilities and network infrastructure services.
- Drive the development and management of IT service roadmaps, project estimates, resource plans, departmental budgets and operational processes for function
-Analyze, recommend and implement solutions that meet Operations business requirements.
- Ensure alignment with business objectives and internal business partner roadmaps
- Lead a global team responsible for managing 24x7 hosting and network services in a matrix model that includes solid and dotted-line reports
-Interface with EA online business partners and internal organizations on a day-to-day basis providing problem resolution and configuration support for all hosting and network products and services. This includes escalation of Service troubles and implementation requests.
- Build a high performing team through staff development, recruiting and retention that can support EA's growing business needs
- Develop leadership and technical skills within the organization and via partnerships (outsourcing/offshoring)
- Establish and improve operations and performance management
- Ensure monitoring, measuring and reporting of service performance against Service Level Objectives, customer satisfaction and financial efficiencies with services
- Ensure appropriate systems and service continuity plans are defined, in place and exercised regularly.
- Identify and prioritize risk and opportunity areas within function for appropriate action.
- Partner with IT teams, business partners and strategic suppliers to deliver end to end solutions.
- Manage strategic partner/supplier relationships to ensure maximum leverage for EA.
- Create, track and report hosting and network infrastructure services key performance metrics and benchmarking
- Responsible for ensuring EA processes and policies (such as Change Management) are adhered to including all SOX / PCI / Security controls.
JOB QUALIFICATIONS / REQUIRED SKILLS:
- 10+ years experience with managing an online production based networking and hosting team
- Must have 10 years of direct program/project delivery experience with highly available networks and data center or hosting facilities.
- Proven ability to develop architecture and provide design oversight that incorporates high availability, operations supportability and scalability to a high volume, rapidly growing world class IT organization
- Hands-on, in-depth technical abilities with a big-picture mindset: have the ability to move forward in those cases when the best technical solution or operational process must be compromised for compelling business reasons
Strong business acumen, communication, problem solving abilities and a can-do attitude
- Good organizational & planning skills and ability to anticipate and prevent crisis
- Innovative, good attention to details
- Proven success in deploying and managing enterprise-class hosted applications in a 7x24 environment
- Demonstrated leadership skills with ability to work effectively at executive levels
- Ability to work comfortably in highly varying levels of abstraction across business strategy, product strategy, high level technical design, detailed technical design and implementation
- Director level experience in highly complex IT infrastructure environment with responsibility for similar job functions
- Experience in applying best practices to improve quality and cost of IT services
- Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
- Excellent verbal and written communication, interpersonal, conflict resolution, presentation, and customer service skills
- Management experience with technical delivery teams in business-facing roles is highly desirable
- Bachelors in Computer Science or related IT technology required; Masters preferred
Send resume to rareddy@ea.comTitle: DIRECTOR - HOSTING SERVICESCompany: Fusion Staffing & Executive Search
Location: Houston - Texas - TX
Available for:
Candidates within the City ONLY
Salary: DOE
Job Type : Full Time / Permanent
Experience : Freshers To Freshers Years
